Inovalon Product Designs
Project Overview
This is an area of our infusion product that helps the pharmacist to build the infusion compound for infusion patients to get their medication on time and prepared safely. This product is a new for Inovalon and is expected to bring in $2.6B dollars per year in revenue.
Problem Statement
The current UI Has several pain points in which it is creating user confusion, increase in user error, and overall increase in build time for compounds.
Product Name: Compound Infusion
Project Duration: Month
Team Composition: Tara (Designer), Amit (BA), Matt T. (UI Engineer), Holly W. (SME-infusion pharmacist), and Neelam (PM)
Tools: Adobe XD/DevOPs
Stakeholders: Inovalon and their pharmaceutical clients.
High-level results: Increase of productivity, safety, and continue to build trust with all stakeholders with our products. Increase task completions by 20% for both prep and verification.
Research:
•Who are the users? Compound Preparation and Compound Verification Pharmacists. How do their jobs defer from another pharmacist?
•Where in the product are user’s failing with their tasks?
•Is there a way to redesign the UI screens to fit the Pharmacist’s workflow? Identify areas for change.
•Are we using the proper heuristics in the selected areas for the user to identify any conflicts. E.g. saving a current compound to address a compound that failed verification process.
•Are there any new components that can address the problem areas with clear directions.
•Who are the users? Compound Preparation and Compound Verification Pharmacists. How do their jobs defer from another pharmacist?
Compound Preparation
Compound Preparation
This section of our infusion product is designed to assist pharmacists in preparing infusion compounds by combining medications with macronutrients, micronutrients, and other necessary components. It serves solely as the preparation area. Key UI improvements include:
Responsive fields optimized for pharmacists to efficiently complete tasks.
A streamlined mixture section that ensures pharmacists can build compounds on a single screen, aligning component placement with their professional workflow.
Real-time entry warnings to flag incorrect or incomplete inputs, enhancing accuracy and safety.
The image to the right is before the redesign.
Compound Preparation Design changes
Compound Preparation
The Compound Preparation area completed goals:
Responsive Fields: Optimized input fields allow pharmacists to complete tasks with ease and precision.
Mixture Section: A single, unified screen enables pharmacists to build the compound seamlessly, arranging components in the order they follow in their professional workflow.
Entry Validation: Real-time warnings for incorrect or incomplete entries ensure accuracy and reduce the risk of errors.
This intuitive design enhances the pharmacist’s workflow, supporting both accuracy and efficiency throughout the preparation process.
Compound Verification
Compound Verification
The Compound Verification section streamlines pharmacist workflows with the following features:
Responsive Mixture Section: Designed for ease of use, eliminating the need for horizontal scrolling.
Visual Confirmation Tools: PV Blue buttons and PV Green checks confirm measured units, ensuring accuracy.
Entry Validation: Real-time warnings highlight incorrect or incomplete entries to reduce errors.
Send to Stage Functionality: Allows items to be flagged for correction or further modifications in the Compound Preparation phase.
Notes Section: Enables documentation of verification issues for efficient resolution.
Task Alignment: Tasks are arranged in the same order
that pharmacists follow when verifying a drug, ensuring a seamless process.
This design enhances efficiency, accuracy, and user experience for pharmacists during the verification process.
Compound Verification Changes
The redesigned Compound Verification section resolves previous challenges and optimizes pharmacist workflows with the following improvements:
Responsive Mixture Section: The interface now ensures smooth navigation, eliminating the need for horizontal scrolling.
Visual Confirmation Tools: PV Blue buttons and PV Green checks now provide clear and accurate confirmation of measured units.
Entry Validation: Real-time warnings effectively flag incorrect or incomplete entries, minimizing errors.
Send to Stage Functionality: Improved functionality allows pharmacists to seamlessly flag items for correction or further modifications in the Compound Preparation phase.
Notes Section: A dedicated space now enables pharmacists to efficiently document and manage verification issues.
Task Alignment: Tasks are structured in the exact order pharmacists use to verify drugs, streamlining the process.
These enhancements significantly improve efficiency, accuracy, and overall user experience for pharmacists. The image to the right illustrates the interface prior to these updates.
End Result
Streamlining the pharmacist's workflow with a more intuitive interface and fewer screens for compound preparation is critical for several reasons. By reducing the time required to complete a product, the new design ensures that compounds with a short shelf life can be delivered more efficiently.
Additionally, the improved UI minimizes the time gap between preparation and verification, reducing the likelihood of errors caused by delays. Finally, aligning tasks with the pharmacist's training and professional process significantly decreases mistakes, ensuring accuracy and maintaining high standards of patient safety.